The Positively Pizza Blog

Your one-stop resource for insights and tips related to pizza: making, eating, and selling it!


5 Loyalty Programs to Recognize and Thank Your Customers

[fa icon="calendar'] Nov 22, 2016 9:20:00 AM / by Dan Pecha posted in General Operations, Customer Service, Restaurant Marketing

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Restaurant success doesn’t happen in a vacuum. It undoubtedly takes commitment by owners/operators, management and the pizza team, but have you considered your customers’ role? 

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Why We Celebrate Independent Pizzerias

[fa icon="calendar'] Jul 6, 2016 10:35:43 AM / by Nick Charles posted in General Operations, Customer Service

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Independence and freedom. You probably heard these two words a lot this past weekend as the country commemorated July 4th. The spirit of the holiday inspired us to have a little “independents” celebration of our own – recognizing and thanking the many independent pizzeria owners/operators who entrust their business and unique, signature creations to Alive & Kickin’ Pizza Crust.

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5 Common Types of Restaurant Customer Complaints (and How to Resolve Them)

[fa icon="calendar'] Jun 15, 2016 9:30:00 AM / by Dan Pecha posted in Customer Service

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Despite your best efforts, there’s no way to please everyone – and that leads to the occasional customer complaint. Instead of running yourself ragged trying to be all things to all people, accept the fact that you will receive negative feedback from time to time and take comfort in knowing you are not alone. 

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5 Ways to Boost Face-to-Face Customer Loyalty

[fa icon="calendar'] May 18, 2016 8:25:00 AM / by Dan Pecha posted in General Operations, Customer Service

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These days, it’s common to associate customer relationship-building with gaining more social media traffic and followers. Undoubtedly, social media plays an important role in business. But, to paraphrase the Cheers TV show theme song, “Sometimes, patrons want to go where everybody knows their names.”

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4 Ways to Empower Your Waitstaff to Upsell

[fa icon="calendar'] Feb 17, 2016 8:00:00 AM / by Dan Pecha posted in General Operations, Customer Service

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When your waitstaff is excited and having a great time serving pies, patrons can’t help but feed on the energy. The result? They’ll want to spend more time in your restaurant, and will spend more money when tempted with upsells. Patrons have new flavor adventures. Servers get better tips on higher ticket totals. You make more money. Everyone wins!

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12 Tips to Optimize Your Pizza Delivery Process

[fa icon="calendar'] Nov 25, 2015 8:00:00 AM / by Dan Pecha posted in General Operations, Customer Service

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With nearly 80% of all U.S. pizzerias offering delivery these days, pizza makers that don’t can be at a serious disadvantage in their local market, especially given the convenience and popularity of online ordering. Offering delivery is an attractive way to grow revenue, efficiently handle orders, and expand your customer base, but that’s not to say it’s without its headaches. Restaurant operators and GMs still have to balance orders for dine-in customers and delivery, while also overseeing delivery drivers and ensuring they’re properly trained, licensed, and insured. If only there was a way to make things easier…

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