Here are the answers to some of the most common questions about Alive & Kickin’ and our products. If you don’t find what you’re looking for, be sure to use our Contact Us page to get in touch!


Product Information

Q: What is the shelf life of your products?

A: This depends on the recipe chosen and the final use of the product. As a general rule, par-baked products enjoy a somewhat longer shelf life than live dough. We’ll help you formulate to get the shelf life you need for your project.

 

Q: I have a special recipe or nutritional requirement for my products. Can you follow this recipe?

A: We sure can. We have extensive experience making custom products, including formulating them. Minimum quantities do apply to custom projects.

 

Q: Where can I find nutritional ingredient and labeling information on your products?

A: All products are accompanied by a specification sheet including the ingredient declaration, allergen statement, and nutritional values.

 

Q: What food safety measures do you have in place?

A: Food safety and quality assurance are of utmost importance to us. In addition to being Safe Quality Food (SQF) Level 2 Certified, we have an in-house lab that ensures quality and consistency of all of our products.

 

Ordering

Q: How can I get samples?

A: Just get in touch with us! We’re happy to discuss your needs and see if we can help.

 

Q: Is there a minimum quantity I must purchase?

A: Yes, and it varies by product. For dough balls, the minimum is typically 18 cases per week. For other products, please contact us — we’re happy to help!

 

Q: I’m a distributor—can I arrange delivery service shipments on a set schedule? Alternatively, can I pick up directly from your facilities?

A: Yes, we both arrange delivery and can offer pick up of our products. 

 

Q: What is your standard lead time on orders?

A: We typically request a 14-day lead time on all orders. Certain lead times may need to be negotiated based on quantity ordered or type of product.