Careers — IT Helpdesk Support Technician

IT Helpdesk Support Technician

Green Bay, WI

Alive & Kickin’ Pizza is looking to fill a full time Information Technology Helpdesk Support Technician position that will be the primary point of contact for all technical issues. Their duties will include assisting with employee questions and issues in relation to all IT matters, as well as escalating issues to the appropriate third-party resources. This employee would report to IT Manager.

Shifts & Locations

The Company operates three production plants and one fabrication shop in Green Bay. The Office of the IT Helpdesk will be held at the address below:

  • 3050 Walker Drive (East side)

Job Duties

  • Primary contact for all technical issues.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Liaison between employees and all technical support contacts, with direction from IT business analyst.
  • Maintain, install, update, and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones, VPN networks.
  • Ensure all support requests are fully documented.
  • Create SOP documents for reoccurring technical issues and processes.
  • Set up new laptop, surface, and ipads.
  • Deactivate termed employee's active directory accounts.
  • Maintain various links on company mobile devices.

Skills and Requirements:

  • Associates degree, equivalent work experience or IT certifications.
  • Working knowledge of Microsoft 0365, active directory, and Azure services.
  • Proficient in Windows 7,8,10 OS.
  • Working Knowledge of the following programs preferred but not required:
    • Nova Time
    • Aptean - Just Food ERP
    • Copiers, printers, scanners
    • Docusign
    • texlynx Central labeling software
  • Strong written, verbal and interpersonal communication skills.
  • Must be able to communicate professionally with all levels of staff in various departments to gather needed information.
  • Ability to mulitask, managing multiple priorities and projects independently.
  • Available to assist with issues on all shifts as required.
  • Must be a self-starter, proactive in solving problems, and able to take the lead on tasks with minimal direction.

Language skills: Requires the ability to understand and follow instructions and to communicate effectively one-on-one and in small groups.  Teamwork and a positive attitude are essential in keeping with our culture of cooperation and respect.
Strong reading, writing, and basic math skills required.

Safety: Employees must comply with company Safe Practices. Slip-resistant footwear is required. the company provides a voucher for the purchase of safety shoes.

General: Employees will be expected to work to achieve company goals and to comply fully with all policies and procedures. Good attendance is required.

Drug Free Workplace: Pre-employment, Random, Post-Accident, and Reasonable Suspicion Drug & Alcohol Screening is strictly enforced.

Starting pay:

Based on experience!

Amazing Benefits!

Employees of AK Crust enjoy a truly amazing array of workplace benefits and perks. Generous benefits include: 

  • On-site physical therapist
  • Free massages
  • Free uniforms
  • FREE Dental (employee coverage)
  • Health Insurance
  • FREE Vision (employee coverage)
  • Life Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • 401(k) plan with company match
  • Paid vacation, up to 20 days per year!
  • Paid holidays
  • Paid sick days
  • PTO days
  • Length of Service Awards
  • Picnics, Parties, Family Events

Exceptional Workplace Perks

Double overtime bonus
DOUBLE TIME BONUS
Physical therapist icon
ON-SITE PHYSICAL THERAPIST
Massages icon
MASSAGES
Satellite radio icon
SATELLITE RADIO IN WORK AREAS

*Perks may vary by position and location

How to Apply

Apply In Person

Alive & Kickin’ Pizza Crust
1326 Cornell Road

Green Bay, WI 54313

Apply Online

APPLY NOW

Any Questions?

Feel free to call the Recruitment Coordinator at (920) 662-0304 ext. 133