Careers — IT Helpdesk

IT Helpdesk

Green Bay, WI

Alive & Kickin’ Pizza is looking to fill a full time Information Technology Helpdesk position that will be the primary point of contact for all technical issues. Their duties will include assisting with employee questions and issues in relation to all IT matters, as well as escalating issues to the appropriate resources. This employee would report to IT Manager.

Shifts & Locations

The Company operates three production plants and one fabrication shop in Green Bay. The Office of the IT Helpdesk will be held at the address below:

• 3050 Walker Drive (East side)
  

Job Duties

• Primary contact for all technical issues.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Liaison between employees and all technical support contacts, with direction from IT manager.
• Maintain, install, update, and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones, VPN networks.
• Ensure all support requests are fully documented.
• Create SOP documents for reoccurring technical issues and processes.
• Set up new computers and ipads.
• Deactivate termed employee's active directory accounts.

Skills and Requirements:

• Associates degree, equivalent work experience or IT certifications.
• Working knowledge of Microsoft 0365, active directory, and Azure services.
• Proficient in Windows 7,8,10,11 OS.
• Strong written, verbal and interpersonal communication skills.
• Ability to work with various departments to gather needed information.
• Ability to mulitask and manage multiple priorities.
• Needs to work independently
• Ability to travel between different work sites.

Language skills: Requires the ability to understand and follow instructions and to communicate effectively one-on-one and in small groups.  Teamwork and a positive attitude are essential in keeping with our culture of cooperation and respect.
Strong reading, writing, and basic math skills required.

Safety: Employees must comply with company Safe Practices. Slip-resistant footwear is required. the company provides a voucher for the purchase of safety shoes.

General: Employees will be expected to work to achieve company goals and to comply fully with all policies and procedures. Good attendance is required.

Drug Free Workplace: Pre-employment, Post-Accident, and Reasonable Suspicion Drug & Alcohol Screening is strictly enforced.