Here are the answers to some of the most common questions about Alive & Kickin’ and our products. If you don’t find what you’re looking for, be sure to use our Contact Us page to get in touch!
Q: What is the shelf life of your products?
A: This depends on the recipe chosen and the final use of the product. As a general rule, par-baked products enjoy a somewhat longer shelf life than live dough. We’ll help you formulate to get the shelf life you need for your project.
Q: I have a special recipe or nutritional requirement for my products. Can you follow this recipe?A: We sure can. We have extensive experience making custom products, including formulating them. Minimum quantities do apply to custom projects.
Q: Where can I find nutritional ingredient and labeling information on your products?A: All products are accompanied by a specification sheet including the ingredient declaration, allergen statement, and nutritional values.
Q: What food safety measures do you have in place?
A: Food safety and quality assurance are of utmost importance to us. In addition to being Safe Quality Food (SQF) Level 2 Certified, we have an in-house lab that ensures quality and consistency of all of our products.
Q: How can I get samples?A: Just get in touch with us! We’re happy to discuss your needs and see if we can help.
Q: Is there a minimum quantity I must purchase?A: Yes, and it varies by product. For dough balls, the minimum is typically 18 cases per week. For other products, please contact us — we’re happy to help!
Q: I’m a distributor—can I arrange delivery service shipments on a set schedule? Alternatively, can I pick up directly from your facilities?A: Yes, we both arrange delivery and can offer pick up of our products.
Q: What is your standard lead time on orders?
A: We typically request a 14-day lead time on all orders. Certain lead times may need to be negotiated based on quantity ordered or type of product.