The Positively Pizza Blog

Your one-stop resource for insights and tips related to pizza: making, eating, and selling it!

    5 Common Types of Restaurant Customer Complaints

    [fa icon="calendar'] Nov 28, 2018 11:50:00 AM / by Dan Pecha posted in Customer Service

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    Despite your best efforts, there’s no way to please everyone — and that leads to the occasional customer complaint. Instead of running yourself ragged trying to be all things to all people, accept the fact that you will receive negative feedback from time to time and take comfort in knowing you are not alone. 

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    Ready To Wrap Up Higher Holiday Profits With Seasonal Catering?

    [fa icon="calendar'] Nov 7, 2018 9:24:00 AM / by Luke Siedow posted in Customer Service, General Operations, Restaurant Marketing

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    Office parties. House parties. Family get-togethers. Holiday gatherings are tailor-made for the convenience and crowd-pleasing deliciousness of pizza.

    Seasonal catering is a great way to get your pizza in the hands of party-goers, and a prime opportunity to differentiate yourself from the competition. However, adding a catering service — even a temporary one — requires careful planning and thinking beyond the menu to be executed well.

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    20 Standard Operating Procedures Every Pizzeria Needs

    [fa icon="calendar'] Oct 24, 2018 9:41:00 AM / by Dan Pecha posted in Kitchen Operations, Customer Service

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    Your customers want fresh, flavorful pizza every time they purchase from your restaurant or shop. However, consistently meeting those expectations across multiple locations and training various staff members can be anything but simple.

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    Innovative Food Delivery Trends in 2018

    [fa icon="calendar'] Jan 3, 2018 9:23:00 AM / by Dan Pecha posted in General Operations, Customer Service

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    In 1889, when a famed Naples pizza chef trundled three different pizzas — fully cooked and piping hot — to the doorstep of the hungry and demanding  King Umberto I of Italy and Queen Margherita of Savoy, little did he know that he started a trend that's alive and well hundreds of years later.

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    Mobile Apps: Budget-Friendly Solutions for Pizzerias

    [fa icon="calendar'] Oct 11, 2017 9:37:37 AM / by Dan Pecha posted in General Operations, Restaurant Marketing, Customer Service

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    Given that some of the top national pizza chains garner about 15% of their collective total annual revenue from digital platforms, mobile apps are a viable and sought-after way for customers to connect with your pizzeria. The sticking point for smaller operations, however, is that if the “big guys” are realizing this kind of success in mobile ordering (which is predicted to be a $38 billion industry by 2020), the price of developing and maintaining a mobile app must be cost-prohibitive.

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    How to Know if Your Pizzeria Should Offer Delivery

    [fa icon="calendar'] Mar 1, 2017 10:21:00 AM / by Dan Pecha posted in General Operations, Customer Service, Restaurant Marketing

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    Pizza and delivery have been synonymous for decades, and the number of people having it delivered to their doorstep continues to rise. But those customers still expect the same fast, fresh and hot pizza they’d enjoy if they were sitting at a table in your restaurant.

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    5 Loyalty Programs to Recognize and Thank Your Customers

    [fa icon="calendar'] Nov 22, 2016 9:20:00 AM / by Dan Pecha posted in General Operations, Restaurant Marketing, Customer Service

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    Restaurant success doesn’t happen in a vacuum. It undoubtedly takes commitment by owners/operators, management and the pizza team, but have you considered your customers’ role? 

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    Why We Celebrate Independent Pizzerias

    [fa icon="calendar'] Jul 6, 2016 10:35:43 AM / by Nick Charles posted in General Operations, Customer Service

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    Independence and freedom. You probably heard these two words a lot this past weekend as the country commemorated July 4th. The spirit of the holiday inspired us to have a little “independents” celebration of our own – recognizing and thanking the many independent pizzeria owners/operators who entrust their business and unique, signature creations to Alive & Kickin’ Pizza Crust.

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    5 Ways to Boost Face-to-Face Customer Loyalty

    [fa icon="calendar'] May 18, 2016 8:25:00 AM / by Dan Pecha posted in General Operations, Customer Service

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    These days, it’s common to associate customer relationship-building with gaining more social media traffic and followers. Undoubtedly, social media plays an important role in business. But, to paraphrase the Cheers TV show theme song, “Sometimes, patrons want to go where everybody knows their names.”

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    4 Ways to Empower Your Waitstaff to Upsell

    [fa icon="calendar'] Feb 17, 2016 8:00:00 AM / by Dan Pecha posted in General Operations, Customer Service

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    When your waitstaff is excited and having a great time serving pies, patrons can’t help but feed on the energy. The result? They’ll want to spend more time in your restaurant, and will spend more money when tempted with upsells. Patrons have new flavor adventures. Servers get better tips on higher ticket totals. You make more money. Everyone wins!

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